What to expect

Taking the first step to open up can feel daunting, especially if you have felt unheard or isolated for a long time. Here, there are no expectations, no pressure, and absolutely no judgment. Learn how we connect online, what conversations look like, and how you can take that first gentle step toward being heard.

Frequently asked questions

Everything you need to know about reaching out, privacy, and how our online support sessions work.

What kind of space is HEY ITS BREE?

HEY ITS BREE is a safe, compassionate, and completely judgment-free space designed for anyone who feels like they are facing the world on their own. It is a place where you can be seen, speak your mind freely, and get whatever is weighing on your heart off your chest.

How do sessions take place?

All interactions and support sessions are conducted online only. This allows you to connect from the comfort and safety of your own home, wherever you are in Australia or beyond, using secure digital messaging or video calls.

Do I need to prepare anything before we talk?

Not at all. You do not need to have your thoughts organised or put on a brave face. Just bring yourself exactly as you are. Whether you have a specific situation to talk through or simply need someone to listen, we take things entirely at your pace.

Is what we discuss confidential?

Yes, your privacy and trust are paramount. Everything you share remains strictly between us, creating an environment where you can speak honestly without fear of being judged or exposed.

Is this a substitute for clinical therapy or crisis care?

No. HEY ITS BREE provides peer-level listening, lived-experience understanding, and personal 1-on-1 emotional support. If you are experiencing an acute mental health crisis or require medical treatment, please reach out to professional services such as Lifeline on 13 11 14 or your local healthcare provider.

How do I book or start a conversation?

You can head directly to our 1-on-1 Support page to view availability, choose the format that suits you best, and send a message to set up your first online session.

What if I get overwhelmed during a chat?

You are in complete control of our conversation. You can pause, take a breather, or stop whenever you need to. There are no expectations or demands placed on you here.

Can I reach out if I just need to vent once?

Yes. Whether you are seeking ongoing support or just need a safe ear for a single evening to release what you are holding inside, you are always welcome here.

You don't have to face this alone

Whenever you are ready to talk, a warm and understanding space is waiting for you. Take the next step and let it all out.